Store Policy & Shipping
Customer Care
At Vemuka, we prioritize your satisfaction and are dedicated to providing exceptional customer service. Our friendly and knowledgeable customer care team is here to assist you with any inquiries, concerns, or feedback you may have. Whether you need help with product information, order status, returns, exchanges, or any other issue, we are committed to offering prompt and effective support.
Please don't hesitate to reach out to us via email at [customer service email] or by phone at [customer service phone number]. We value your trust and strive to ensure that your experience with Vemuka is always positive and enjoyable. Thank you for choosing Vemuka for your jewelry needs.
Store Policy
Thank you for shopping with Vemuka. We are committed to providing you with an exceptional shopping experience and timely delivery of your exquisite jewelry pieces. Please review our shipping policy below:
Processing Time
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Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Custom Orders: Custom and personalized jewelry items may require additional processing time. Please allow an extra 15-30 business days for these orders.
Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has shipped, which will include your tracking number. The tracking number will be active within 24 hours.
Shipping Locations
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Domestic Shipping: We ship to addresses within the United States, including Alaska and Hawaii.
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International Shipping: We ship worldwide directly from our manufacturing unit based in India.
Shipping Insurance
All orders are insured for their full value during transit. If your order is lost or damaged during shipping, please contact us immediately at [customer service email] to initiate a claim.
Customs, Duties, and Taxes
Vemuka is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Vemuka is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
Wholesale Inquiries
Thank you for your interest in Vemuka’s exquisite jewelry collection for wholesale opportunities. We are excited to partner with retailers, boutiques, and distributors who share our passion for quality and craftsmanship. For wholesale inquiries, please contact us at +91 98981 67716 with details about your business and the specific products you are interested in. Our dedicated wholesale team will be delighted to provide you with more information on our wholesale pricing, minimum order quantities, and terms of partnership. We look forward to building a successful and mutually beneficial relationship with you. Thank you for considering Vemuka as your trusted jewelry supplier.